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  • Qualified Returns
  • Refusing Shipment
  • Exchanging an Item
  • Damaged or Defective Items

  • What Is the Return Policy for purchases completed on the Harvest Essentials website (for purchases please contact Amazon Customer Care)?

    Our Return Policy Is Simple, and we want you to be completely satisfied with your purchase. As long as the item HAS NOT BEEN USED and includes all of its original packaging, you have 30 days from the delivery date of the item to initiate a return or exchange of an item. For the safety of all our customers, items such as curing, casings, and other consumable items are not returnable.

    If the item is brand new and unused in its original packaging with all original components, you will be refunded in full less shipping. In the case of items that shipped under a free shipping promotion, the shipping cost will be based on our actual cost to ship the item to you. Shipping is non-refundable. If the item in returned in a condition other than brand new as received, the return may be refused outright, or your refund may be reduced by up to 50%.

    The actual refund amount is determined by the condition of the returned item. Items returned dirty or with missing or damaged parts shall have their refund reduced by the cost of cleaning and or replacing used, missing or damaged parts with new parts.

    After 30 days all sales are final and all items are subject to the terms and conditions of the manufacturer's warranty.

    To qualify for a return for purchases completed on (for Amazon purchases please contact Amazon Customer Care):
      Contact Harvest Essentials customer service to obtain a Return Merchandise Authorization (RMA) number before returning an item. Return shipments without a valid RMA number clearly posted on the outside of the shipping box will not be accepted. At our discretion, any return without an RMA number will either be refused, returned to you at your expense, or your refund may be reduced by up to 50%.

      All items must be returned new, unused, and in resalable condition, as they were sent to you in the original manufacturer's packaging (including the box the item was shipped in or a comparable shipping box), with all paperwork, parts and accessories.

      All items properly returned under this policy are eligible for a refund of the purchase price per the above. Any duties, taxes or fees we are charged for shipments returned from outside the US will be deducted from any credit applied. We will deduct our actual shipping and handling costs from any return that originally received Free Shipping.
    Refusing Shipment
    Refusing shipment on your order is not the proper way to cancel an order and will significantly delay refund or credit, and you will incur expenses needlessly. The reason for this is that many of our items are direct shipped from the manufacturer or our fulfillment center, and if you refuse shipment it will go back to them and not to us. It may take up to a month for Harvest Essentials to be notified that they received your order back, so that we can refund you. If you refuse shipment, your refund will be reduced by our actual cost to ship the item to you as well as any return shipping charges that the carrier charges to us.
    Exchanging an Item
    You have 30 days from the date of shipment to exchange an item. To exchange an item quickly, place an order for the new item by phone or the website and follow the above Return process on the item you wish to return. All items that you are returning for exchange are subject to the same criteria as the above Return Policy.
    Damaged or Defective Items
    Product Inspection Upon Receipt: Upon receipt of your order, please inspect it immediately for its condition and completeness. If there is any damage from shipping or anything missing, please contact us within 3 days from receipt. We will initiate a damage claim or have the missing item[s] shipped to you right away. After 3 days we assume your order has been received as acceptable and the manufacturers warranty shall apply.

    If you receive a damaged or defective item, please contact us with your order number and item number from your original confirmation email. We will also need your email address and phone number. We will make every reasonable effort to replace the item in a timely manner.

    For Damaged items, please keep all original packing materials including the original shipping box. This is required by the shipping carrier in order to support damage claims. If there is extensive damage to the carton, refuse the delivery and contact us immediately as above. Please have your order number available when you contact us.

    For Defective items, the manufacturer's warranty is in full affect. We will initiate and resolve as quickly as the manufacturer supports. Please keep in mind the manufacturer's response time is beyond our directly control, however, if they do not respond right away we will seek other options for replacing the defective item.  In the event we send you a replacement in lieu of the manufacturer's response, unless advised otherwise, you are required to return the damaged or defective item within 30 days to avoid being charged for both the replacement and the original. Additionally, we can only replace the exact item and version you ordered.

    About Harvest Essentials:
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    • Over 10 years selling healthy appliances online!
    • Get FREE shipping on all orders over $89 (Continental US)
    • Best price guarantee. We will not be undersold!
    • 30 day return policy on items in original condition
    • Better, faster service!
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    At Harvest Essentials, your satisfaction is our measure of success.

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