Return Policy

What Is Your Return Policy?

Our Return Policy Is Simple, and we want you to be completely satisfied with your purchase. As long as the item has not been used and includes all of its original packaging, you have 30 days from the shipment date to initiate a return or exchange of an item.

In order to keep our prices low, all returned items are subject to a 15% restocking fee. All shipping fees associated with a customer order are non-refundable. Additionally, if the product box has been damaged, taped or altered in any manner, or any parts from the original shipment are missing, we will be unable to accept this as a valid return. Please remember, you must receive a Return Merchandise Authorization (RMA) number on all returns. After 30 days all sales are final and all items are subject to the terms and conditions of the manufacturer's warranty.

To qualify for a return:

• Contact Harvest Essentials customer service to obtain a Return Merchandise Authorization (RMA) number before returning an item. Return shipments without a valid RMA number clearly posted on the outside of the shipping box will not be accepted. At our discretion, any return without an RMA number will either be refused, returned to you at your expense, or subject to a 50% restocking fee.
• All items must be returned new, unused, and in resalable condition, as they were sent to you in the original manufacturer's packaging (including the box the item was shipped in or a comparable shipping box), with all paperwork, parts and accessories.
• Used items are not returnable for health and safety reasons, as we have no way of knowing what has been processed through any given item. There is simply no way of cleaning an item to ensure it is 100% free of any previously processed foods, therefore, we simply cannot accept a used item back. With this policy in place, you can always buy with confidence from HarvestEssentials.com, fully knowing that we offer only 100% brand new, factory sealed items.
• For the safety of all our customers, items such as curing, casings, and other consumable items are not returnable.
• Returned items that are soiled, damaged or missing parts are not eligible for a refund and will be returned to you at your expense.
• Once an item has been registered for warranty with the manufacturer we are unable to accept and process a return for that item, as most manufacturers warranties are not transferable and apply to the original purchaser only.
• Please note, on certain Commercial Grade products (typical freight shipped) and special order items, we do not offer any return policy as the product is highly specialized and customized to the customer specifications.
• All items properly returned under this policy are eligible for a refund of the purchase price, minus the restocking fee and shipping. Any duties, taxes or fees we are charged for shipments returned from outside the US will be deducted from any credit applied. We will deduct our actual shipping and handling costs from any return that originally received Free Shipping.

Here's how to Return Something:

All returns must meet the above requirements to be eligible for a refund.

Step 1: Obtain RMA
Please contact Customer Care by telephone or email to initiate the return process. If your return qualifies under the conditions outlines above, we will send you a RMA number and full instructions via email or fax. Many of our products are shipped to you directly from the manufacturer or fulfillment warehouse and the return address will vary. We will provide you with the appropriate return address at the time you request an RMA.

Step 2: Prepare Shipment
Write the RMA number clearly on the outside of the shipping box. Items received without a valid RMA number will be returned to you at your cost. Please enclose a copy of the RMA email or order confirmation that was emailed to you. If you cannot send a copy of one of these records, please include your order number, billing name, and address with the item. A note regarding the reason for the return and the item's condition is appreciated.

Step 3: Return Shipping
Pack the item securely in the original package (including the box the item was shipped in or a new comparable box if the shipping carton was weakened by the initial shipment). We recommend using a shipping method that provides package tracking and insurance as you are responsible for the safe return of the item. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

Step 4: Refund
Refunds are normally issued within 30 days of our receipt of complete, authorized returns. Credit will be issued in the same form as the original payment (i.e. credit card credit for items paid for by credit card or a Paypal refund items paid for through Paypal. Original payments made by cashiers check or money order shall receive a refund in the form of a company check.

Refusing Shipment

Refusing shipment on your order is not the proper way to cancel an order and will significantly delay refund or credit, and you will incur expenses needlessly. The reason for this is that many of our items are direct shipped from the manufacturer or our fulfillment center, and if you refuse shipment it will go back to them and not to us. It may take up to a month for Harvest Essentials to be notified that they received your order back, so that we can refund you. If you refuse shipment, you will be charged a 15% restocking fee just like a return, as well as any return shipping charges that the carrier charges to us.

Exchanging an Item

You have 30 days from the date of shipment to exchange an item. To exchange an item quickly, place an order for the new item by phone or the website and follow the above Return process on the item you wish to return. All items that you are returning for exchange are subject to the same criteria as the above Return Policy.

Damaged or Defective Items

Product Inspection Upon Receipt: Upon receipt of your order, please inspect it immediately for its condition and completeness. If there is any damage from shipping or anything missing, please contact us within 3 days from receipt at 877-759-3758. We will initiate a damage claim or have the missing item[s] shipped to you right away. After 3 days we assume your order has been received as acceptable and the manufacturers warranty shall apply.

If you receive a damaged or defective item, . Please supply us with your order number and item number from your original confirmation email. We will also need your email address and phone number. We will make every reasonable effort to replace the item in a timely manner.

For Damaged items, please keep all original packing materials including the original shipping box. This is required by the shipping carrier in order to support damage claims. If there is extensive damage to the carton, refuse the delivery and contact us immediately as above. Please have your order number available when you contact us.

For Defective items, the manufacturer's warranty is in full affect. We will initiate and resolve as quickly as the manufacturer supports. Please keep in mind the manufacturer's response time is beyond our directly control, however, if they do not respond right away we will seek other options for replacing the defective item.  In the event we send you a replacement in lieu of the manufacturer's response, unless advised otherwise, you are required to return the damaged or defective item within 30 days to avoid being charged for both the replacement and the original. Additionally, we can only replace the exact item and version you ordered.